Plans and pricing
Halp is no longer being sold to new customers as of May 9, 2023. New customers looking for conversational ticketing features need to sign up for a Jira Service Management Cloud plan – it’s included in all plan offerings.
| Standard | Premium | Enterprise | |
| ? | Standard For teams getting started with conversational ticketing | Premium For advanced teams who want more from their help desk | Enterprise Enterprise-grade security, support and multiple workspaces |
| Core Features | |||
| Unlimited custom tickets, fields, and forms ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Unlimited requesters and Slack channels ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Unlimited queues ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Use standalone or connect with Jira Cloud or Zendesk ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Create automated workflows ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Manage email-based tickets ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Actionable reporting on team performance ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| Search and organize tickets ? | Standard ✓ | Premium ✓ | Enterprise ✓ |
| White label Slackbot ? | Standard - | Premium ✓ | Enterprise ✓ |
| Custom Slackbot messaging ? | Standard - | Premium ✓ | Enterprise ✓ |
| Custom email messaging ? | Standard - | Premium ✓ | Enterprise ✓ |
| Custom outbound email domain ? | Standard - | Premium ✓ | Enterprise ✓ |
| Multiple inbound email addresses ? | Standard - | Premium ✓ | Enterprise ✓ |
| Service Level Agreements (SLAs) ? | Standard - | Premium ✓ | Enterprise ✓ |
| Custom security reviews and compliance ? | Standard - | Premium - | Enterprise ✓ |
| Integrate with Slack Enterprise Grid ? | Standard - | Premium - | Enterprise ✓ |