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Tweet one of the images above, get a free HugOps poster!
HugOps Around The World
Tweet @Statuspage to tell us the city you’re sending HugOps from, and we'll send over a HugOps poster to hang in your workspace (just like the ones shown on the map). Make sure to include #HugOpsAroundTheWorld!
HugOps Hall of Fame
Use the HugOps hashtag for a chance to be featured.
Spreading kindness via #HugOps and improving incident response pic.twitter.com/XLvnz2PCAA
— mourackb (@mourackb) August 21, 2018
what i love about #hugops is that it's trained me to react to outages with empathy rather than frustration ❤️
— amy nguyen (@amyngyn) November 1, 2017
Be kind to unkind folks. Never miss a hug opportunity. #hugops
— MichaelCorsillesND (@mjcorsilles) March 2, 2018
Be kind during outages 🙌 thanks @Statuspage! pic.twitter.com/rzCwpwAp2l
— Manon Soubies-Camy (@Manon_SC) September 8, 2018
when the world gets me down i check on the @dropbox paper outage tweets and see that, while the issue's persisting, the callout for #hugops far outweighs grumpier tweets. let's carry that compassion beyond tech.
— alinapaz (@alinapaz) June 19, 2018
<3 @stripe #HugOps at its best. #CupcakeOps pic.twitter.com/Mj9SSOr0km
— Tim Heckman (@theckman) July 30, 2015
Though the cloud may be "someone else's computer," we should be mindful that behind it all are really smart humans doing their best work. Don't forget to appreciate your ops team on a normal day, too. Thanks for a moment of productivity and reflection, @SlackHQ. #hugops and <3
— Tim Yocum (@tkyocum) January 9, 2018
One of the reasons I love the #DevOps community is the real-life and digital #hugops. @mattstratton, @mary_grace and @jasonhand are the folks I probably rely on most. @gwaldo and @aspleenic too.
— Emily Freeman (@editingemily) May 8, 2018
It's one thing to be a great technologist. It's another to be a great human. ❤️ pic.twitter.com/dBGOygJpuM
Celebrate your favorite services
Show appreciation for the teams behind your favorite services. Write your message, tag the recipients, and leave the pre-filled hashtags for a chance to be featured in the HugOps Hall of Fame.
Stories & tips from the trenches
Find inspiration in stories and pro-tips from real incident response teams, then share your own below for a free poster.
"I was paged about a broken email service when riding my motorbike to my cabin. One of the affected clients bought me a selection of craft beer as a thank you...It made me smile. I always try and think of this when I’m on rotation."
Simon Vaarning
CTO, QuenchTec
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“Don't panic. If you don't know exactly where to assist the team, try to serve those under heavy rain with coffee, tea, or anything that hugs the soul."
Lucas Demoura
Cloud Team, Solitus
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"Update stakeholders diplomatically to avoid unwanted noise and to help maintain the proper environment to manage an incident."
Alana Fernando
QA Analyst, MillenniumIT
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"Make sure incident comms are written clearly and in layman's terms. Users shouldn't have to be product experts to understand the situation."
Cassie Gamm
Senior Support Engineer, Mixpanel
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"An outage at AWS S3 severely impacted our backend. Most of our engineering team left a company offsite to help me. It was great to see them online so quickly...It made me feel like we were embracing a key facet of the DevOps philosophy, as our developers were involved just as much as our operations team in finding resolution."
Garret Pick
Senior DevOps Engineer, Whistle Labs
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“Stay calm, stay together."
Mat Mannion
Web Development, University of Warwick
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Share an incident story or tip, get a poster!
Share your best story and/or incident response tip and we'll mail you a free HugOps poster to proudly display in your workspace.
Incident Response teams at their best
At Mixpanel, Support team members are on the on-call list right beside their engineering counterparts so they can start updating users as soon a issue is detected.
Ops teams at Grand Rounds rely on each other down in the incident trenches, and have a deep sense of camaraderie because of it.
Front keeps transparency at the forefront of their incident response process with a handy product integration and a solid post-incident review process.
Recommended Resources
Atlassian Team Playbook: Incident response game plan
Get your 'sheet' together: How to create an incident communication plan
